• The expiration date of the power supply is indicated on the barcode label of the device serial number (installed on the power supply and product box) and the GREEN warranty criterion for after-sales service support is only at the same date.

• Any damage or tampering with the barcode, the serial number of the device, or the sealing label of the power supply guarantee will invalidate.

• Environmental conditions for using switching power supplies such as temperature range, humidity, and basic ventilation are listed on the technical specifications label and manual. Power operation outside the mentioned conditions will void the warranty.

• Any physical damage such as melting and deformation of connectors, burning and any damage to wires, deformation, and paleness of the metal box caused by improper transportation and operation will void the warranty.

• Switching power supply warranty only includes technical defects due to power generation operations, technical defects due to opening the power door by unauthorized persons, tampering with internal circuits, incompatibility of power output for power supply with consumable hardware and installation in non-standard places and conditions, etc. is not included in the warranty service.

• Any damage caused by impact, natural disasters, fire, city power fluctuations, physical damage, fluid ingress is not covered by the warranty.

• Any physical damage, breakdown, or damage caused by improper operation by unconventional software and hardware outside the technical specifications of Power such as non-computer industrial applications (such as LED boards) and crypto-currency extraction (mining) will void the warranty.

• In case of general system damage to your PC components, according to our experts, GREEN Warranty will ONLY include the provision of services to the Power supply. Other hardware components and information stored by the user will not be covered by our warranty services.

• In all modular and semi-modular power supplies, each model has its own special cables. Replacing the cables with miscellaneous samples and not approved by GREEN experts or using other series cables and different models of GREEN power supplies on another model will invalidate the warranty.

• Any change in the specifications of the device and its opening by unauthorized persons will invalidate the warranty.

• Due to the rapid growth and development of computer parts, in the absence of the original model of the device, alternative models are offered, taking into account the price difference of the time being.

• Defective power supply to sales agents or warranty service office for replacement (according to warranty conditions), repair, or complete technical testing is the responsibility of the buyer.

1. Please make sure that the power cord is properly connected and that the power button on the back of the power supply is on.

2. Please ensure the correct and complete connection of all cables as well as the correct direction of the connectors to your system.

3. Make sure there is no short circuit in the system. To do this, remove one of the system components from the circuit each time and try again.

4. If any of the above happens to you, unplug the power supply for 2 minutes and turn it off. Then reconnect the power supply.

5. If Power fails to turn on the system in compliance with any of the above, please contact GREEN after-sales service.

For this purpose, from the top menu of the website, click on the "Calculator" section. Then, select the technical specifications of your parts. Finally, this system introduces the appropriate power supply compatible with your system.

Complete testing of switching power supplies requires specialized equipment and trained personnel. Using the following trick, you can ensure the initial health of your power supply:

- First disconnect all power connectors from the system and power supply. Then connect the desired power to the power wall outlet and turn on the power switch on the back of the power. Next, connect the green wire (pin number 15) and one of the black wires (pin number 16) to the 24-pin power connector using a wire. If the power fan turns on, your power supply is apparently in "OK" status.

- For 12V+ voltage (yellow wires) maximum 5% ± Nominal value: 12.6V+ to 11.4V+

- For voltage 5V+ (red wires) maximum 5% ± Nominal value: 5.25V+ to 4.75V+

- For voltage 3.3V+ (orange wires) maximum 5% ± Nominal value: 3.47V+ to 3.14V+

- For 5VSB+ voltage (paint wire) maximum 5% ± Nominal value: 5.25V + to 4.75V+

- For voltage 12V- (blue wire) maximum 10% ± Nominal value: 10.8V- to 13.2V-

Yes. Thanks to the Active PFC circuit and the protections provided in the input section of the GREEN power supplies, there is no need to worry about connecting this type of UPS to all models of GREEN power supplies.

No. Strictly avoid connecting cables of different models to other models. The arrangement of the pins, the diameter of the wires and the metal alloy of the connectors is unique in different families of GREEN power supplies. Use only the cables inside the power box or the cables approved by the GREEN after-sales service unit.

No. Most PCIe risers on the market carry even more power than the standard for PCIe x16 (about 75W). However, according to ATX standards, SATA and molex connectors have a maximum power transfer of 54W. This means that 21W is applied more to these connectors and this will cause many problems for the user.

The processor power connector (E-ATX) in all green power supplies is of 4 + 4 pin type, which are connected to each other through a special socket. To separate this socket, just pull the socket out from both sides.

This blank pin corresponds to a voltage of -5V. This voltage has been removed in power supplies with ATX12V v2.01 and above. As a result, all modern and new power supplies do not have this pin.

In this video, the reasons and solutions to solve this problem are fully explained:

https://www.aparat.com/v/1gxWG

- If you live in Tehran, send your defective device with all accessories and boxes to GREEN after-sales service unit at the following address:
No.215, Between Gharani Ave & Nejatollahi St, Somayeh St

- If you live in Iran but not in Tehran, find the nearest after-sales service Agents to your place of residence on the "Agents" page and deliver the defective device to the desired representative.